Mr Glowra – Return & Refund Policy

Last Updated: November 2025

At Mr Glowra, we aim to deliver high-quality home care products that ensure a clean, fresh, and hygienic living space. Customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.

1. Eligibility for Returns

You may request a return or replacement under the following conditions:

• The product delivered is damaged, leaking, or defective.

• You received the wrong product, variant, or quantity.

• The product is expired or near-expiry on delivery.

• The product remains unused, sealed, and in its original packaging.

2. Non-Returnable Items

We do NOT accept returns if:

• The product has been opened, used, or tampered with.

• The damage occurred after delivery.

• The issue arises due to customer misuse.

• The request is made after 7 days of delivery.

3. Return Window

Return or replacement requests must be raised within 7 days of receiving the product.

4. How to Raise a Return Request

To initiate a return or replacement:

1. Email us at: support@mrglowra.com
   or
   Contact us on WhatsApp: +91-8377904006

2. Send your order number, reason for return, and a photo/video of the product.

3. Our team will verify the issue within 24–48 hours.

5. Refund Process

Once your return is approved:

• Refunds will be initiated to your original payment method.

• Processing time: 5–7 business days.

• COD orders will be refunded via bank transfer/UPI.

6. Replacement Policy

If you prefer a replacement:

• A new product will be shipped after verification.

• Replacement delivery time: 4–7 days, depending on location.

7. Order Cancellation

• Orders can be cancelled before dispatch only.

• Once shipped, cancellation is not possible; you may request a return after delivery (if eligible).

8. Contact Us

For any issues or support, reach out to us:

📩 Email: support@mrglowra.com
📞 WhatsApp: +91-8377904006
🌐 Website: www.mrglowra.com